The Redfin Mission
Redfin is the industry's first online brokerage for residential real estate. We believe that technology and a consumer-centered business model mean that we can get better results for our customers, at a completely different price.
Our service is half on the Internet, half personal. Redfin's technology combines listings with objective data, including maps, property outlines, third-party appraisals and tax records. We base our service on data-driven best practices for buying and selling a home. Our business model focuses our personnel on customer service. We employ agents directly, and we compensate agents based on customer satisfaction. We believe this approach is not only more efficient, but leads to better service.
Our core value is consumer-driven innovation. We were the first to launch a map-driven search application in 2004, and the first to offer an online home-buying service in 2006. By January of 2008, we had refunded more than $10 million in commissions to home-buyers. According to MLS records, we were also able to negotiate a lower price for our customers than other brokerages could. We offer a 100% satisfaction guarantee.
The company is led by technology entrepreneurs from Plumtree Software and Applied Discovery, and backed by Madrona Venture Group, the original investor in Amazon.com. Other investors include Draper Fisher Jurvetson, Vulcan Capital, BEV Capital and The Hillman Company. We offer local service in Seattle, San Francisco, Los Angeles, Orange County, San Diego, Chicago, Boston, Baltimore and Washington, DC; we are expanding nationwide over the next two years.
Life at Redfin
Redfin is a really good place to work, whether it's in Seattle, San Francisco, or somewhere else.
For one thing, the people are smart and interesting: Redfinnians have started all sorts of ventures, from a bar, an award-winning drag-queen documentary, a pizzeria, a stroller distributor, a carnival ride, a publicly traded software company, a coffee shop, a design studio, a thousand-member car-enthusiasts' club.