The UserVoice Mission
Launched in 2008, UserVoice is a San Francisco-based startup focused on empowering customers to speak and companies to understand. We do this by providing hosted feedback forums, which allow customers to create, discuss, and vote for ideas. We do this by providing support systems, which allow you to answer your customers' questions quicker and with less effort. We do this by sharing stories and guidance on our Understanding Your Customers blog. We do this by continuing to build tools with the goal of customer understanding, not deflection, in mind. We do this by listening to our own customers constantly and carefully, to find out what they need. We do this by actually giving a #*$&.
UserVoice Feedback allows your customers to suggest and vote for suggestions, delivering you a prioritized list of feature requests and an easy way to contact the customers who asked for them. 28,000,000 votes have been cast via UserVoice and our "feedback tab" widget is viewed by 182 people every second.
UserVoice Helpdesk hosts your knowledge base and allows customers to submit issues into an easy-to-manage customer service ticket system. Our Instant Answers feature helps deliver knowledge base articles to these customers, helping them and preventing up to 40% of tickets.
Life at UserVoice
Located in San Francisco, CA and Raleigh, NC, UserVoice's offices are full of nerf guns, natural lights, and brilliant, passionate, funny people.