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Account Executive for Decorative Accessories / Home Decor Startup

at cocodot in Los Angeles 90048   —   Mar 29, 2014   |  
Overview
To build and maintain strong relationships with high-end home decor and decorative accessory boutiques located throughout the US. Grow online sales through excellent partner service, relationships, and operational management.
Responsibilities
Partner management
Onboarding of up-scale decorative accessories and home décor boutiques across the US
Creation of strong partner relationships, and work with partners on a commercial and operational level to optimize inventory management, product promotions and packaging
Ongoing account management of 5-10 boutiques
Provide initial and ongoing training of online procedures from technical support through to best practices, encouraging all partners to have a customer-centric approach.
Participate in store visits or other tactics to attain partner objectives, and regularly gather and feedback on partner performance into the business.
Driving Online Sales
Monitor Partner sales and Optimize Stock Levels (items & units) by partner, ensuring all desirable products are placed online as early as possible.
Stock Timing and Photography Slots for product samples – ensure slot bookings are in line with product arrival in store, and manage slots process from booking through to stock upload
Pricing Control – ensure store and partner site prices match at all times, and follow up on price monitoring suggestions
Promotional Activity - ensure all partners participate in promotional campaigns proposed by Marketing Dpt.(Private Sales, Free Shipping or other)
Order Management & Service Levels
Speed & Efficiency of Delivery – manage order steps directly or indirectly (through partner, service provider or assistant), monitoring and ensuring max speed, accuracy and efficiency at all stages: stock, fraud check, payments, returns & refunds, and transport
No Stock Control – working with partners and IT team to ensure stock accuracy, maximizing customer order fulfillment
Reporting, Support and Communication
Send accurate & timely reports and invoicing to partners
Be a CONNECTOR between customer/partner needs, liaise with external services such as couriers or payment providers, be team player with all other internal departments
Provide regular updates on partner
Experience
At least 2 years experience in Client/Customer relations in a fashion or retail environment; showroom experience and AE experience preferred
Experience building and maintaining relationships with clients/customers and knowledge of specialty stores/fashion boutiques
Skills
Passion for Home Décor/Interior Design/Decorative Accessories
Outstanding communication skills, both written and verbal
Strong organizational skills, including the ability to prioritize and handle multiple tasks simultaneously and provide strong attention to
Must be professional, self-motivated, have initiative, be able multi-task and be detail-oriented
Travel 10-20% of the time (local area and domestic US)
Education
BS or BA degree, or equivalent experience
Compensation
• Depends on Experience, but is competitive and includes employee stock options
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