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Account Manager, New York

at LocalResponse in New York, NY   —   Jul 14, 2014   |  
LocalResponse is looking for an Account Manager to serve as the primary business contact for the client and who will be responsible for client satisfaction. The AM is expected to consistently provide excellent customer service to accounts, as well as represent client needs and goals within the organization to ensure quality. In addition, the AM will build relationships with clients to encourage new and repeat business opportunities.
Responsible for all client communications, conflict resolution, compliance on client deliverables and revenue
Review all major deliverables to ensure quality standards and that client expectations are met
Report to the VP, Director of Account Management, providing regular input on all account activity, including status and call reports on a weekly basis.
Ensure that client issues are dealt with in an efficient manner, escalating to manager when needed
Work closely with internal teams in order to maintain a continuous knowledge of account status in order to identify potential account issues and/or opportunities
Ensure that all processes and procedures are completed, quality standards are met, and that campaigns are profitable
Effectively communicate all company capabilities, services and offerings to the client
Proven Account Management skills required in order to create, maintain and enhance customer relationships
Minimum 2 years of Account/project management experience
Extremely detail oriented
Technical competence (understand software, hardware, networks, etc)
Motivated, goal oriented, persistent and a skilled negotiator
High level of initiative and work well in a team environment
Excellent written and verbal communication skills
Handles stressful situations and deadlines well
Plans and carries out responsibilities with minimal direction
Undergraduate degree
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