Application Support Engineer
at Yammer in UK
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May 10, 2013
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Overview
At Yammer, we believe the things that separate a great engineer are passions and goals, character and personality, not specific technical skills. Engineering exists to move the business forward. We expect all employees to speak openly about their ideas, their concerns, and their contributions. Everyone has a voice in what we build and we expect them to use it.
We’re seeking talented software engineers who are passionate about web apps and related open source projects. Do you get a serious kick out of tracking down hard-to-pinpoint issues and solving problems? If so, we’d like to talk to you about joining our application support engineering team at Yammer.
We’re seeking talented software engineers who are passionate about web apps and related open source projects. Do you get a serious kick out of tracking down hard-to-pinpoint issues and solving problems? If so, we’d like to talk to you about joining our application support engineering team at Yammer.
Responsibilities
Yammer is changing the face of enterprise software. We move very fast and push code daily. We have customers all over the world, and your primary responsibility will be supporting them and our engineering team by:
Being a first responder to production incidents
Identifying root causes of issues
Developing resolutions by analyzing and repairing broken data
Identifying and fixing bugs in production data and code
Providing advanced troubleshooting to our Engineering, Technical Support and Customer Success teams
Communicating complex technical ideas in a way that makes it easy for non-technical customers and other employees to digest
Creating tools to automate your job and the jobs of others
Experience
1+ years experience in software engineering
A strong background in web application development using technologies such as
Ruby or Python
Web Development Framework like Rails or Django
REST
Skills
Customer/Technical Support experience
Javascript
jQuery
memcached
RDBMS such as PostgreSQL and MySQL
Security testing experience
Knowledge of OAuth and SSO (Single Sign-On)
Education
Undergraduate degree
Compensation
Competitive salary plus benefits, bonus and relocation if required
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