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| Funding | 500K-1M USD |
| Employees | 175 |
| Salary | Shhhh... |
| Fulltime | Yes |
| Telecommute | No |
| Industry | SaaS, Web 2.0, Software, Enterprise, Open Source |
Other Openings
BUSINESS PROCESS ANALYST
at WebPT in Phoenix, AZ
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Apr 25, 2013
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Overview
The software-as-a-service (SaaS) business model has emerged in the past 10 years, and few companies have executed on it as well as WebPT. The purpose of this position is to document, improve, and teach our “secret sauce” to our current and new employees
Responsibilities
Work directly with department heads and their teams to gain an understanding of our systems, processes, and procedures
Document procedures and process flows
Recommend improvements
Drive the successful implementation of process improvements with the help of all department leads
Define and assist in implementing any changes to the setup and workflow of internal tools including Salesforce, Zendesk, Domo, and our accounting package
Work with our Salesforce administrator to identify areas for improvement
Based on the understanding gained above, iteratively develop and conduct training for employees on:
The SaaS business model and why WebPT has been successful
Department interdependencies
Their role in the company and how it affects the rest of the organization (conducted in concert with department heads)
Experience
Proven track record of originating and successfully executing process improvements
Proven record of ability to work in cross-functional teams and deliver results
Meaningful experience in a software company
Ability to flowchart, write about, verbally describe, and teach processes, procedures, and complex - concepts in an interesting, fun and productive manner
Six Sigma training preferred
Skills
Outstanding verbal and written communication skills
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