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Business Systems Analyst

at Lancope, Inc. in Alpharetta, GA   —   Jul 05, 2014   |  
We are looking for a Business Systems Analyst who has a unique blend of experience in product management, business analysis, QA / testing, and client services. The primary goal of the Business Systems Analyst will be to support software applications, business processes and product selection and alignment. The BSA would be responsible for overseeing the implementation, training and support of all software and technology solutions. The BSA will work to identify, document, automate and communicate all processes and procedures. The ideal candidate should be self-motivated and a quick learner.
Partner with technology providers to implement new solutions as needed
Designs/selects new computer programs by analyzing requirements; constructing workflow charts and diagrams; studying system capabilities; writing specifications
Defines project requirements by identifying project milestones, phases, and elements; forming project team; establishing project budget
Monitors project progress by tracking activity; resolving problems; publishing progress reports; recommending actions
Improves systems by studying current practices; designing modifications
Gain expert knowledge of existing software applications, tools and processes/procedures
Train new users on applications, tools and processes/procedures
Prepares technical reports by collecting, analyzing, and summarizing information and trends
2+ years of relevant work experience in a client-facing role
Knowledge of project management best practices required
Knowledge of configuration and change management best practices
Proven expertise in learning and supporting software application
Expertise in documenting and modeling processes
Proficient knowledge of the Microsoft Office suite
Some knowledge of working with relational databases and writing queries
Knowledge of enterprise application selection and integration, as well as web services
Must be a hands
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