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At LogixHealth, we're making intelligence matter throughout healthcare.
With over 20 years of experience providing coding, billing and end-to-end revenue cycle services for top hospitals, office-based practices and emergency departments nationwide, we offer the tools and resources needed to improve the overall delivery of care. As one of the nation's leading providers of revenue cycle management services, we provide a complete range of solutions from coding to claims management to the latest business intelligence reporting tools.
LogixHealth is seeking a Call Center Representative in our Patient Call Center. The person in this role will represent our clients in a professional and courteous manner and provide support and service to our patients via telephone, fax and mail.
Answer a high volume of calls from patients and give a high level of customer service while maintaining a satisfactory response rate according to company standards.
Retrieve voice messages from mail box and return patient calls within 24 hours. Research inquiry if needed.
Respond to patient requests by telephone, fax or email; review request, provide information requested or determine who can best provide appropriate information and route the request to the proper person
Provide patient with their claim balance as requested.
Update patient’s insurance information in the system and then re-bill to the new insurance carrier. If requested update patient’s address in the system.
Perform daily mailings of letters to patients and HCFA claim forms.
One to two years related call center experience preferred; customer service experience required.
Demonstrated ability to use the appropriate data collection and word processing software, prior word processing, spreadsheet and internet software experience preferred
Ability to simultaneously converse over the phone, problem solve, and enter data in the client software data base.
Must possess a pleasant telephone voice/manner.