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Funding500K-1M USD
IndustrySaaS, Web 2.0, Consumer, Financial Services
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Community Management

Client Account Associate

at AfterSteps in New York, NY   —   Jun 29, 2014   |  
We are seeking a hardworking, highly motivated, outgoing, and organized individual to join our team as a Client Account Associate. This individual will be responsible for client management (face-to-face, email, and phone) to ensure an exceptional experience, and further develop the distinctive reputation of the firm.
Liaise with clients and act as a go-to for questions and concerns
Assist counselors and tutors to facilitate efficient and effective services
Increase client investment in Stratus Prep by promoting services and referrals
Represent Stratus Prep at on-site, local and regional events
Process new client enrollments
Assign practitioners with the guidance of the firm’s senior management
Ensure clients and practitioners have all necessary materials and online access
Utilize Salesforce to manage and monitor all clients
Bachelor’s degree required
2 + years of working in education or client facing experience
Must be organized and detail-oriented
Resourceful and able to work independently with the ability to multitask and prioritize work load
Ability to communicate clearly and effectively, both verbally and in written format, with varying levels of company staff, clients, and vendors
Ability to manage project workflow, juggle multiple tasks under tight deadlines
Must be innovative and solutions oriented – demonstrated resourcefulness, optimism, and flexibility in approach to project assignments
Ability to handle stressful and high priority situations with composure
Strong computer skills in Word, Excel, PowerPoint, and working knowledge of web-based tools
Bachelor’s degree required
Competitive salary with performance incentives
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