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Funding5M-10M USD
Employees30
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IndustryWeb 2.0, Software, Database, Open Source, Communications
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Client Advisors - help customers overcome roadblocks and make their Drupal site rock!

at Acquia in Woburn, MA   —   Mar 29, 2014   |  
Overview
Phenominal customer support is what we're about. Geeks and proud of it. Drupal Support consultants, professional services Drupal consultants.

Acquia is looking for Drupal experts to join our Client Advisory team to help us provide exceptional service to our growing customer base. We need smart, focused and determined individuals who have a proven ability to listen, read between the lines, and diagnose and solve problems efficiently. You will join a dedicated support team that is helping customers all over the globe overcome obstacles related to their websites. As part of that team, you will interact directly with our customers and partners to resolve technical issues in a timely manner, be responsible for all communications needed to develop and maintain excellent customer relationships, work with engineering to find fixes, workarounds and identify defects, and contribute to the continuous improvement of our support services and infrastructure.
Responsibilities
As part of that team, you will interact directly with our customers and partners to resolve technical issues in a timely manner, be responsible for all communications needed to develop and maintain excellent customer relationships, work with engineering to find fixes, workarounds and identify defects, and contribute to the continuous improvement of our support services and infrastructure.
Experience
1 – 3 years of Drupal experience and astute diagnostic skills
Exceptional verbal and written communication skills
A compulsion for creating order out of chaos. You’re a puzzle-doer.
Methodical approach to problem solving
A penchant for turning over all the rocks and resolving issues thoroughly.
Skills
Ability to install and configure Apache, MySQL, PHP, (LAMP/XAMP/MAMP stack)
Aptitude for building, configuring, and troubleshooting a variety of Drupal site recipes (multimedia, social networking, brochure sites, and so forth)
Understanding of network protocol layers, security layers and domain models
Education
Bachelors or Masters in Computer Science or a related discipline
Compensation
APPLY HERE: http://acquia.com/about-us/contact/employment
Want this Job? Apply Now
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