Job Title: Client Relationship Manager
Location: Kansas City, MO Metro Area
Department Name: Operations/Sales
Employee Type: Full Time Regular
Reporting Relationship: COO
PRIDE Payments is a young, energetic electronic and mobile payments start-up seeking to build a dynamic and diverse client relationship team for its office in the Kansas City area. PRIDE focuses on the processing and support of both traditional and alternative forms of payment for retail merchants at the point-of-sale in both the United States and Canadian markets. We are currently seeking risk takers who are tired of the draconian, top-down corporate structure and are ready to take an innovative leadership role today…not months or years from now. As a Client Relationship Manager, your primary role will be to utilize our state-of-the-art inbound marketing software to pinpoint prospective customers, coordinate with your team on how best to make contact and ultimately close the sales lead. Additional time will be spent on developing and executing lead nurturing campaigns and assisting with social media efforts (i.e. Twitter and Facebook). However, as a member of a small technology start-up, you will be in a unique position to take a leadership role in numerous other areas beyond just sales.
If you are interested, please email a cover letter, resume and completed application (to be located at: www.pridepay.com/careers) to email@example.com. Please include "Role/Title (your name)" in the subject header. Also note that incomplete applications will not be considered.
Work with the sales team to demonstrate the capabilities of our product and services to prospective customers.
Locate, nurture and close potential sales leads via our inbound marketing software (no cold calling required).
Accountable for resolving customer issues, proposing solutions and escalating to the appropriate person (if needed) to the point-of-resolution.
Design and execute small to large projects with no supervision.
Interact with customers on a daily basis and answer questions related to the onboarding process, products/services or online application.
Assess a customer’s needs and determine PRIDE’s appropriate level of account management support.
Work with a team that is setting up, testing and deploying customers’ e-mail marketing campaigns using our inbound marketing software.
Manage and nurture key institutional customer relationships in both the United States and Canadian markets.
Provide outstanding customer service to all potential and current customers.
Identify opportunities for customer growth and correctly assess the customer’s current point-of-sale status.
Troubleshoot issues (level 1 and 2) and coordinate with our partner office in southern California regarding open trouble ticket and service requests related to technical issues/bugs.
Train new customers on the functionality of our web-based virtual terminal payment gateway and be the knowledge reference for the customers should they need assistance in the future.
Provide your honest opinion and thoughts related to marketing strategy, brand development and other processes.
Support the current customer base using alternative forms of communication (i.e. Twitter, Facebook, Instant Messaging and Skype).
Occasionally write blog posts and support the company’s social media efforts.
2-4 years of general, post-collegiate work experience.
Excellent organizational and prioritization skills with the proven ability to think strategically, creatively and analytically.
Exceptional work ethic, ability to perform under pressure, meet deadlines and demonstrate enthusiasm toward colleagues and customers alike.
Proven ability to build and nurture effective working relationships with others inside and outside the company.
Poise, executive presence and high articulacy. A background in crafting and delivering proposals is also highly preferred.
Demonstrated ability to take initiative when needed and to make high-level decisions with little or no supervision.
Understanding and prior use of databases and related technology query tools.
Must be able to travel <3%. Passport may be required.
Working knowledge and current use of different social media platforms (i.e. Twitter, Facebook, LinkedIn, Foursquare, ect.)
Fluency in Latin American Spanish or Canadian French is highly desirable, but not required.
Study and/or living abroad experience is highly desirable, but not required.
• Baccalaureate Degree (B.A., B.S.) or equivalent from an accredited, 4-year institution.
• Field of Related Study: General Liberal Arts, Marketing, International Studies or English are preferred, but all fields will be considered.
$150/per month in benefit dollars for roughly the first six months until the company can qualify for a group benefits package.