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FundingShhhh...
Employees15
SalaryShhhh...
FulltimeYes
TelecommuteNo
IndustrySaaS, Software, Enterprise, Productivity
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Engineering

Customer Success Executive

at ServiceTitan in CA   —   Jul 05, 2014   |  
Overview
ServiceTitan powers the world's best service businesses, including huge, international brands like Mr. Rooter.

You will have the opportunity to work at a highly successful start-up that solves real problems for real customers. You will change the lives of real users that depend on your product to run their business. You will be a member of a start-up that is profitable, generating significant revenue, growing very rapidly, and quickly becoming the industry standard among the leading service companies.

This is a unique opportunity to be a part of a start-up that is already proven, yet young enough to offer real leadership opportunities as you become a key member of the core team, influence the company's continued success, and shape the future of the service industry.

This is an opportunity to work with an incredibly bright, dedicated, ambitious, and fun team of Stanford, USC, and Ivy League alumni.
Responsibilities
Work directly with the executive and management teams of the world’s leading service businesses.
Take new customers from sign-up to success.
Coordinate customer’s data migration, training, third-party integrations, and go-live.
Coach customers on best practices.
Serve as the single point of contact during a customer’s onboarding process.
Identify areas for improvement in the customer experience, both in our product and processes.
Experience
2+ years experience in a similar role or capacity
Experience with SaaS a plus
Skills
Intelligent, quick thinking, and fast learning
Dedicated, ambitious, problem solver
Personable, patient, and good-humored
Team player with ability to roll with the punches
Tech savvy
Education
College degree from a 4 year program
Compensation
competitive
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