VoiceCurve’s Client Services organization is responsible for “on-boarding’ of clients as well as ongoing customer support. VoiceCurve continues to build out its Client Services organization to support substantial customer growth. Our current needs are for individuals with customer service skills and technical skills to be applied in on boarding and supporting VoiceCurve’s customers. The position requires excellent customer service and communication skills and familiarity with a wide range of business models. Our ideal candidates love learning new things, solving hard problems, and are highly motivated to deliver exceptional service while optimizing existing relationships.
VoiceCurve’s Client Services associates support our “on-boarding” process which features full integration with our contact management center. The on-boarding process requires Client Services associates to work directly with our clients to understand their business environments.
Develop and sustain knowledge of VoiceCurve's service offerings and associated technologies
Provide feedback to improve Client Services
Reports to Manager of Client Services
Work closely with Customers to understand their key pain points and business reasons for making use of VoiceCurve's technology.
Develop, and assist Customers with the setup and seamless integration of their new accounts
Serve as a technical point of contact for our clients
Maintain an ongoing dialogue with clients to facilitate growth, gather feedback, and troubleshoot issues.
Work closely with our partnership teams to provide excellent technical and functional insight
Aptitude for and interest in mastering new applications and platforms
Excellent written and verbal communication skills
Strong interpersonal skills and a desire to interact with clients, executives, engineers, business analysts
Strong analytical skills and ability to draw conclusions independently
Ability to investigate, analyze & solve problems, and clearly communicate results.
Capable of identifying out-of-box alternatives and translating into actionable recommendations.
Solid experience in Excel
Ability to work on several projects simultaneously across multiple cross-functional teams.
Ability to prioritize activities, advocate courses of action, and pursue consistently to completion.
Strong organizational and planning skills.
Good creative intuition
Experience at other technology firms a plus.
Client Services/Professional Services/Consulting experience is preferred but not required.