Jirafe is a software-as-a-service (SaaS) company that grows revenues for retailers through Commerce-tailored analytics. In the last three years over 40,000 merchants started using Jirafe to make data-driven marketing and merchandising decisions. Our customers know who buys, what sells and how to grow their business. We have found that informed retailers are the most successful retailers.
The Client Support Manager works directly with Jirafe customers and partners to get them up and running on Jirafe. The Client Support Manager is the “go-to” person for the customer to help with implementation, rollout and adoption of the Jirafe product throughout the customer’s organization. They should be comfortable using email, phone + Skype to communicate with clients, as well as system integrators, agencies and implementation partners that deliver Jirafe to end customers.
Provide answers to clients by identifying problems; researching answers; guiding client through corrective steps.
Improve client references by writing and maintaining documentation.
Participate in development of client training programs by identifying learning issues; recommending instructional language.
Improves application performance by identifying problems; recommending changes.
Jirafe is interested in hiring a personable, technically-savvy, natural problem solver with solid client support skills. 5+ years of experience is preferred but not required. The individual must be goal-oriented, aggressive and truly embrace our company’s mission and goals. A successful candidate must feel comfortable working with small and large customers.