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Employees180
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FulltimeYes
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IndustrySaaS, Software, Communications
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Client relationship manager (PM)

at LivePerson in New York, NY   —   Jul 08, 2014   |  
Overview
You are cordially invited to consider LivePerson, a dynamic and high-growth company, as your next place to work, contribute and grow. As a global community, we believe in the possibilities of personal ownership, a commitment to help others and the ability to individually author our environment. Fast-paced and entrepreneurial, our workplace is a community, where every interaction is an opportunity for lasting connection.

Founded in 1995, LivePerson (Nasdaq: LPSN) is the cutting edge leader in active real-time engagement for blue chip clients worldwide. We develop, deliver and support, tools and platforms so our clients can engage their customers through chat, click-to-talk, email management and FAQ/knowledge base. We are seeking a CRM or Program Manager to work from our New York or Atlanta office to improve client ROI, increase customer satisfaction levels, and boost revenue. You will ensure that programs and projects of new clients are executed flawlessly while nurturing open and productive working relationships. You will also deliver the highest level of customer service and collaborate with a core group of targeted clients leveraging your technical know-how. Your success as a Program Manager will open up growth opportunities for you within the company. For the right person, joining our community is a dream opportunity.

You have a passion for ecommerce and Internet technologies. You’re naturally interested in, and excited about, how the Internet works, understanding the difference between server-side and client side scripting. You see yourself as part investigator, artist and often mad scientist, figuring out how things work and making them better. You stay current with new industry developments and look to understand others connected to our goals. You are dedicated to helping other people at all times.

Being a Program Manager means being dedicated to the success of your clients, their website visitors, the LivePerson community, team members, and yourself. The best candidate strives to add value in every interaction, teaching colleagues, prospects, customers and partners to better understand our value proposition. Helping others is not merely an aspect of your professional life, it’s part of your DNA, who you are as an individual. If you can point to service outside of work as evidence of this, all the better.

You are a consummate communicator. Effective communication is at the heart of the Program Manager role as you must be able to make complicated subjects easy to comprehend. You must convey confidence, knowledge and integrity on the phone, in person, in written communication and over webinars. You must be professional and personable, always having our company’s best interests in mind. By exhibiting resourcefulness, accountability, and thought leadership in your day to day responsibilities, you will be a true champion for our clients and for LivePerson.

You exhibit great judgment. You are a born problem solver. You take initiative to find creative answers on your own, but recognize when outside assistance is required. You have an innate feel for the sales process and can discern when to speak up and when to lend support.

What you need to bring?

* A college degree
* Minimum of 5 years deploying software solutions within large client organizations
* Proven experience analyzing business metrics and reports to find ways to improve a customer’s ROI and performance
* Expert technical and web skills; you understand web page design and ecommerce platform utilization
* Management consulting experience a plus
* Consistent track record of success and achievement and ability to share lessons learned along the way

We want our community to be passionate about the potential of our technology, dedicated to helping others, consummate communicators and highly intelligent. If you know with conviction that you possess these attributes, then we invite you to apply!
Responsibilities
CLICK ON THIS LINK TO APPLY (OR PASTE IT IN YOUR BROWSER):
http://sj.tbe.taleo.net/SJ5/ats/careers/requisition.jsp?org=LIVEPERSON&cws=1&rid=35
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