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IndustryConsumer, E-commerce
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Community Engagement Manager

at Blue Apron in New York, NY   —   Mar 21, 2014   |  
Overview
Blue Apron is a New York-based e-commerce company that is changing the way people cook at home. Our weekly subscription service delivers everything you need to make a fresh meal in exactly the right proportions, along with beautifully printed recipe cards. Learn more at www.blueapron.com

The Community Engagement Manager will be a key member of our team and responsible for responsible for engaging directly with our members in a variety of ways to ensure their overall happiness. He or she will also work closely with the founders on special projects from time to time.
Responsibilities
Answer questions via phone and email about our product and recipes
Resolve any customer satisfaction issues in a positive and friendly way
Being an ambassador of our brand and interacting with customers to keep them engaged with our product
Recording and tracking KPIs related to our customer service performance
Additional responsibilities from time to time
Experience
Strong verbal and written communication skills
Must love food and cooking
Organized and attentive to detail
Friendly, cheerful and likes working with people
Strong emotional intelligence
Previous start-up experience
Experience in previous customer facing roles in e-commerce a plus
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