Do you tweet and use Facebook every day, all day? Is building social communities so ingrained you just can't stop? Do you take pride in customer service excellence and fancy yourself an entrepreneur?
The community manager will be the eyes and ears into what's happening as well as the face of our brand.
The online community manager will help with crafting and implementing the company's online community strategy, managing engagement and interactivity with its audience, and fostering community spirit. This role coordinates with the internal graphic and marketing teams to support their respective missions, ensuring consistency in voice and cultivating a strong community around the brand.
This position will require strategic and creative thinking around how to nurture organic growth, user engagement, and retention. We envision a community marketing plan that will rely on smart, shareable related content of any sort, and out of-the-box thinking around user engagement strategies. Our goal will be to innovate and iterate often.
Needless to say, since we are a true start-up, the job will likely defy any set description over the long-term, so the ability to think quickly, be adaptable, and take on new and different challenges will be very important. Expect to do everything from high-level thinking to grassroots execution -- and enjoy every part of building a great company!
This role will report to the director or VP Marketing.
Content creation – writing blog posts, newsletter, communications materials and material for social media channels
Social media marketing – Creating managing and growing the company's presence
Customer relations – answering questions however they come and managing any online feedback forums
Analytics – Using Facebook Analytics and other measurement tools to provide reports on metrics
Experience working at a tech or media organization with proven success in growing a user base -- be it from the community and/or marketing angle.
Incredible grasp of grammar, written style, and an innate sense for high-quality content.
1 to 2 years of experience managing social media platforms or communities for brands is not a condition but can be advantageous – a plus
Understands social media universe. We're looking for a social media addict who maintains a personal mix of participatory expertise
Has excellent verbal and written communication skills
Demonstrated creativity and whit - documented immersion in social media (please send links!)
Consumes media online, music specifically – via services such as Spotify, turntable, Pandora, etc.
Based in or relocating to the Bay Area
Willingness to often work in non-“standard” hours in order to accommodate various time zones.