Provide amazing support to our users and make them say "THIS IS AWESOME"
Everyone remembers that time they had a customer experience that made them say, "THIS IS AWESOME." Well, we try to recreate that experience with every user interaction at Swink.tv.
We're a startup focused on helping parents, athletes, and coaches save, search, and share their precious sports memories. The right person would be comfortable addressing different customers, and provide them an amazing experience.
At Swink.tv we value customer service, feedback, and communication with our users above anything else. These values are at our core.
As part of our "THIS IS AWESOME" philosophy, your responsibilities as a Community Manager will include:
Turn users that didn't have a pleasant experience with Swink.tv into evangelists. Engage users with an unpleasant Swink.tv experience, and take initiative to turn their experience around in the quickest amount of time possible.
Monitor Facebook, Twitter, and any Swink.tv mentions in blogs, other social networks, or other relevant sites and engage users in conversation
Stay connected to the world of High School and Youth sports (especially football).
Provide feedback to Team Swink.tv with user feedback daily.
Identify and engage with passionate users, and make them feel special for spreading the Swink.tv love.
Should have an active online presence on social media (Twitter, LinkedIn, Facebook, Wordpress, Instagram, etc..)
Solid writing, editing, or blogging experience
Any customer support experience is a plus
Team player: You'll wear many hats in this role. You have to be able to fill-in where needed with customer support at any moment. If you've played a team sport before, we think that is awesome (also, let us know about your experience).
Self-driven and motivated: You don't need to be directed daily, and you actively take initiatives to provide users with great support. We want someone that is internally motivated to do make sure our users are happy.
Fun: We strive to provide a fun experience for our users, and we want someone that is fun to interact with them.
* A college degree (or enrolled in college) for Marketing, Public Relations is a plus, but not required.
$15/hour for 10-20 hours/week.