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IndustryWeb 2.0, Music/Audio, Social Networking
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Community Manager (US)

at SoundCloud in San Francisco, CA   —   Apr 12, 2014   |  
Overview
Community Management | San Francisco / NYC , United States

SoundCloud is looking for an outstanding self-starting communicator to be our first Community Manager in the US.

You live and breathe SoundCloud and its Community. You know that every interaction counts, you know what it takes to make a customer happy and you’re beyond motivated to join our mission to create and support happy SoundClouders around the world. You love people and their stories, you’re passionate about SoundCloud and understand what it takes to help us out on our mission to unmute the web.

The best way to apply is through an introduction, but if you don’t have one or are unable to get one, we’re sure you’ll find a creative way to show us that you’re the perfect candidate with the experience and profile described above. If you need a few tips when applying, check out this blog post: http://bit.ly/sc-hiring
Responsibilities
Handle first-class support for our awesome Community.
Liaise with the Community Team in Berlin to communicate stories, project statuses and results.
Contribute in our Community outreach initiatives, pro-actively engage with and encourage people to join SoundCoud.
Outline, execute and measure amazing Community initiatives that drive participation and engagement at scale.
Evangelize SoundCloud stories offline, online and within the company.
Experience
BA or BSc from a top university is preferred.
You have strong experience in communicating, motivating, supporting and engaging people online and offline. Previous experience in a tech/social startup is a clear bonus.
You are results-driven, extremely well organized, enthusiastic, knowledgeable, tech-savvy and you aren’t satisfied until the job is done right.
You are patient, friendly, compassionate, highly reliable, outgoing, trustworthy and genuinely love to help others.
You create efficiencies wherever you can and love creating memorable experiences.
You solve problems on your own instead of waiting around for someone to guide you through them.
You know what it means to always go the extra mile to guarantee full customer satisfaction with an attention for details.
You have outstanding written and verbal communication skills.
You’re a team player who communicates effectively within the company.
You own the web and navigate it like no other.
You’re able to come spend three months with the Community Team in Berlin to get to meet everyone, learn how we work and plan our Community strategy in the US.
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