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Funding1M-5M USD
IndustryMobile, Web 2.0, Consumer, E-commerce, Social Networking
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Research and Development
Research and Development
Research and Development
Research and Development

Community Support Rep

at Listia in Mountain View, CA   —   Jul 03, 2014   |  
Why Work At Listia?
Listia is a fast-growing startup tackling real-world problems using some cool technology. Our team is small but powerful, so we want smart people who can make a big impact. If you like solving challenging problems, working hard while having fun, and want to see your effort make a real difference in people's lives... we definitely want to talk to you.

What We Like
A passion for building a better experience
Going above and beyond the minimum
Can-do optimistic attitudes
Friendly and fun
Fast learner

Do you like helping users get complete satisfaction? Do you like turning users into highly engaged customers? We're looking for a stellar community support rep who loves winning over customers one person at a time.
As one of our Admins of our site, you'll be satisfying our millions of users with their auctions and site inquiries
Assist users via tickets and disputing transactions that went sideways
Research and resolve transaction issues in accordance with our site's rules and guidelines
Work with a team of moderators and provide guidance and training on various projects
A minimum of 5 years of prior customer support experience is a must (online marketplace experience is preferred)
Ability to sustain a high volume of tickets (175/day) while keeping user satisfaction high
Proficient at using the internet and familiar with all common web-based technologies
A personality built around the desire to help people
Professional, team player attitude
Superb written communication skills with the ability to type at least 60 WPM (must pass test)
Detail oriented
Enjoys working in a fast paced environment
Bonus: prior experience with using or supporting eBay, Craig's List, or Freecycle.
Located in downtown Mountain View
Based on experience
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