Customer Advocate; Location: East Coast (work from home office, preferably based in NYC)
at Farmigo in Palo Alto, CA
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Jun 09, 2013
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Overview
The Role
We are looking for someone who to join Farmigo's customer support efforts. Farmigo is a small start-up with a very big dream of improving our food system. Currently, our customers are farms located in the USA. The ideal candidate will manage customer configurations as well as interact directly with farms over the phone to answer their questions.
We are looking for someone who to join Farmigo's customer support efforts. Farmigo is a small start-up with a very big dream of improving our food system. Currently, our customers are farms located in the USA. The ideal candidate will manage customer configurations as well as interact directly with farms over the phone to answer their questions.
Responsibilities
Coaching farm customers from set-up to ongoing usage of the system.
Trouble shooting customer issues and communicating their resolution via email and over the phone.
Identify and implement creative & innovative ways where we can better support our farm customers.
Work weekends and holidays as business needs require
Experience
Excellent phone & email communication skills
Experience supporting customers
Ability and desire to work from a home office
Resourceful, detail-oriented, great at multi-tasking, and highly organized
Passion for Farmigo's mission
Education
BA/BS Preferred
Compensation
We want to be sure you know what you are getting into. These question are meant to help you and us assess whether Farmigo is a good fit for your aspirations.
1. Give an example of a time when you gave exceptional service.
2. Our mission is a key component of our culture. What inspires you about Farmigo? List any experiences you may have that are consistent with Farmigo's mission.
Submit your resume and answers to the above questions to jobs@farmigo.com. Please write "Customer Advocate" position in the subject line of the email.
1. Give an example of a time when you gave exceptional service.
2. Our mission is a key component of our culture. What inspires you about Farmigo? List any experiences you may have that are consistent with Farmigo's mission.
Submit your resume and answers to the above questions to jobs@farmigo.com. Please write "Customer Advocate" position in the subject line of the email.
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