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Customer Care Advisor

at ShopKeep in New York, NY   —   Apr 22, 2014   |  
Overview
First of all, thanks for reading our posting. We hope it stands out from the other ones you'll read today. Hopefully you'll read through the whole post in considering us, because we want you to do well on the test at the end (yep, there's a test at the end).

ShopKeep POS is a startup that is rapidly changing the way small retailers (and some big ones) manage their registers at the point of sale. Our motto is "The Simplest Way to Make Smarter Business Decisions" and everything about our business reflects that, from the easy to use iPad based point-of-sale app to the robust reporting available on the cloud-based BackOffice web site.

We are looking for someone with experience in supporting web based products, and offering friendly and personable desktop support for Mac and iPad issues. Candidates must be able to solve problems outside of scripted answers, have the ability to debug hardware issues by phone, chat or email, and put a smile on the customer's face while doing it.

And here it is! The test we promised. In order to be considered, all applications must contain a cover letter, a resume and an answer to this question:

Where does one go in ShopKeep to see a detailed line-by-line listing of sales for a set time period?
Responsibilities
Training customers on how to use ShopKeep.com over the phone and with remote login tools
Answering incoming support calls, chats and emails and utilize Desk.com to make sure we stay on top of customer needs
Working mornings and evenings, and at least 1 weekend day on a variable schedule
Skills
An even temper in the face of frustration
The ability to clearly explain technical concepts to people with limited computer skills
Experience supporting computer users fixing basic Mac issues (Setting default printers, finding "hidden" files, editing file permissions, etc.)
Experience training users on software products
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