Well-funded e-commerce startup in Santa Monica, CA seeks a smart, motivated person to join our growing team. Our ideal candidate would have 1-2 years of experience assisting customers via email, chat, phone or in person in a retail or online environment. An interest in fashion and jewelry is highly desired. You would be integral part of building our Customer Care department from the ground up.
assist with design and build of new customer care department
assist customers via phone, email and chat
thoroughly document customer inquiry outcomes for accurate tracking
research and analyze data to proactively address common issues
process and coordinate customer satisfaction information
manage communications between external customers and internal product team
prior customer service experience
experience setting up customer care system
experience with consumer-based e-commerce
proficient with customer ticketing and resolution software
knowledge of latest fashion and style trends
friendly, courteous, patient and helpful
pleasant, professional demeanor
excellent verbal and written communication skills
based in Santa Monica, CA
local candidates only
bachelor's degree preferred
Applicant should submit a resume along with answers to the following questions:
1. Explain one of your more difficult customer issues and how you were able to resolve it.
2. What do you feel are the three biggest challenges in setting up a new customer care department?
3. What key skills and traits do you possess that make you a great customer care associate?
4. Why are you interested in a career in customer service?