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IndustryConsumer, E-commerce
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Customer Care Specialist at Weddington Way

at Weddington Way in San Francisco, CA   —   Mar 24, 2014   |  
Overview
Based in San Francisco, Weddington Way is an early-stage, rapidly-growing fashion start-up that provides group shopping technology to help bridal parties shop for bridesmaid dresses, groomsmen accessories, and more. Weddington Way creates an easy and fun online social shopping experience for brides to connect, coordinate, and shop with their bridal parties, wherever they are. We are a company of fun, smart, collaborative, and hard-working individuals with a successful track record, real revenue, and a rapidly-growing customer and product pipeline.

Weddington Way is looking for an enthusiastic, customer oriented, fashion-savvy individual to join our customer care team. Weddington Way Customer Care Specialists manage our relationships with customers via phone/email/chat, guide our bridal parties’ shopping experiences, track bridal fashion’s newest trends, and oversee all operations related to order placement with designers and shipping to customers.

We’re looking for a clear communicator who loves working with people and is ready to dive into any projects that come their way. If you’re an energetic go-getter and looking for a fun new challenge (not to mention the chance to help our brides have a flawless experience while making their bridal party vision come to life), come join our team!
Responsibilities
Fast learner with the ability to work in a fast-paced, unstructured, constantly changing start-up environment
Service oriented mentality with desire to work directly with customers via email, phone and in person
Eagerness to learn and to exercise problem-solving skills
Strong attention to detail and ability to multi-task
Strong work ethic and positive attitude
Comfort with using technology - downloading reports from our systems and using them for the projects as needed.
Familiarity and comfort with using Microsoft Excel
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