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Funding1M-5M USD
Employees60
SalaryShhhh...
FulltimeYes
TelecommuteNo
IndustrySaaS, Software, Productivity
View full company profile
Other Openings
Engineering

Customer Engagement Specialist

at InsightSquared in Cambridge, MA   —   Jul 17, 2014   |  
White Board
Overview
In a Nutshell
Come throw yourself in the middle of a startup with a get-stuff-done attitude. You'll help us bridge the gap between the technical details of our software, the nuances of data analysis, and business-minded folks like sales reps and customers. If you're comfortable with both technology and people, and if it gets your blood flowing to use data analysis to make an impact, then this position is right up your alley.

About Us
InsightSquared is a well-funded Cambridge start-up going after a $2.5B market opportunity for data intelligence for small & medium businesses. Several hundred companies have signed on to date as subscribers to our SAAS business reporting software. Our management team has previous experience building successful software products at companies like Salesforce, Akamai, HubSpot, Elance, BzzAgent, and Amazon.com.
Responsibilities
Adapt and explain reports for each customer so that InsightSquared will make a difference in their business, by learning more about their data than they know themselves, digging past their initial requests to understand their underlying needs, and putting all of that together to use InsightSquared’s reporting software creatively
Troubleshoot data that’s appearing in an unexpected way and devise a solution that uses the most effective combination of configuration changes, work-arounds, and help from software engineers
Uncover the aspects of InsightSquared that should be improved, using your perspective as one of the few folks that touch both the technical and non-technical aspects of the customer experience
Switch smoothly between all the languages of a software company, and know the right times to use each: The sales team and customers speak in requests, needs, and priorities. Software engineers speak in product specs, software components, and Agile project management. The software and database speak in Python and SQL.
Experience
Personable, clear, and concise communication style via email, on the phone, and in person
Experience working with data sets in Excel
Experience not necessary, but a plus: SQL, UNIX, Python
You have an instinct for organization, even (and especially) when you have many things going on at once
You’re high wattage and hungry to learn more
You have a great positive attitude and enjoy working with a team of like-minded folks
Based here in Boston (this is not a remote job)
Education
Bachelor's degree or higher
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