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Funding10M-20M USD
IndustryConsumer, E-commerce
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Other Openings

Customer Experience Associate - OVERNIGHT Shift (7pm - 4am) - NY, NY

at Handybook in New York, NY   —   Jun 25, 2014   |  
At Handybook we're on a mission to change the way the world buys services.

Every day we connect our customers with great home service professionals. By doing this we make our customers' lives a little bit easier and we help our service providers increase their earning potential.

Handybook was started by Oisin Hanrahan & Umang Dua while at Harvard Business School. Handybook's investors include Highland Capital and General Catalyst, who have invested in businesses like Airbnb, Kayak & WarbyParker.

If you want to be part of a rapidly growing team that helps people every day, then say hello to us by introducing yourself below.

The Handybook Support Team provides effective and personable service and support to all Handybook customers. Our scope of service includes our email, instant chat and phone support for anyone with a question. Our mission is to support our customers allow them to place orders and have an awesome customer experience.
Take inbound sales calls
Effectively solves user inquiries using phone, IM, and email support
Offer personable and effective phone support
Document and report product bugs
Analyze trends and use patterns
Write effective FAQ articles for Handybook’s help center
Must be willing to work 7pm - 4am 4+ days per week
Experience in a customer service / technical support environment with a desire to help people
Strong organizational, analytic, written and verbal communication skills
Excellent time management skills and self-motivation
Degree from a 4 year university
Competitive salary and bonuses

Health coverage

Free lunch, frequent happy hours, and team outings

A fun office always stocked with coffee, snacks, and other drinks
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