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Funding5M-10M USD
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Customer Expert

at Knewton in New York, NY   —   Jul 17, 2014   |  
Our business is growing and we need another full-time individual to add to our student service team. This person will be on the front lines with our students via email (mostly), phone (a little), and chat (new), helping them to get higher scores and to fully utilize our products. You must love interacting with people, enjoy a fast-paced environment with lots of challenges (see below), and be very attentive to detail. This isn’t your normal customer service position; we’re looking for someone that can grow within our start-up environment and perhaps become a manager as we scale.
Interact with our customers (students) through phone, chat and email
Consult potential students on standardized testing, admissions, and other educational topics
Liaise with our Academics, Tech, and Marketing teams to provide top-notch customer care
Know all the features of the Knewton program like the back of your hand
Advocate student issues and needs
Collaborate with our Marketing team on campus marketing, online marketing, and event planning
0-2 years of experience in: customer service, education, or sales
Experience in test prep (GMAT, LSAT, SAT, ACT, GRE, etc.) or teaching a strong plus
Experience with Zendesk, Liveleader, Highrise, SalesForce and other CRM/helpdesk ticketing/chat programs a plus
* Bachelor's degree from a top four-year university
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