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| Funding | 1M-5M USD |
| Employees | 19 |
| Salary | Shhhh... |
| Fulltime | Yes |
| Telecommute | No |
| Industry | SaaS, Software, Productivity |
Other Openings
Support
Engineering
Customer Reporting Expert
at InsightSquared in Cambridge, MA
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Apr 28, 2013
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Overview
Come join our team to help us bridge the gap between software engineering, data analysis, and non-technical folks like sales reps and customers!
Responsibilities
Build reports for each customer that make a difference in their business, by learning more about their data than they know themselves, digging past their initial requests to understand their underlying needs, and putting all of that together to use InsightSquared’s reporting software creatively
Troubleshoot data that’s appearing in an unexpected way and devise a solution that uses the most effective combination of configuration changes, work-arounds, and help from software engineers
Uncover the aspects of InsightSquared that should be improved, using your perspective as one of the few folks that touch both the technical and non-technical aspects of the customer experience
Switch smoothly between all the languages of a software company, and know the right times to use each: (A) The sales team and customers speak in requests, needs, and priorities (B) Software engineers speak in product specs, software components, and Agile project management (C) The software and database speak in SQL, XML, and programming code
Experience
If you were here this week, you would have …
Configured reports from scratch for six businesses who will sign on as new customers if they’re impressed with InsightSquared’s capabilities, and talked to the sales team to prepare them to present those reports
Dug into the data and configuration files of about 20 existing customers to interpret their questions and determine how to respond to their needs, and implemented changes to their reports
Cross-referenced Excel sheets from a customer, InsightSquared’s database, Python code, XML files, and a conversation with a software engineer to get to the bottom of some unusual data, and then quarterbacked next steps between the sales and engineering teams
Skills
Proficient in SQL (MySQL) and Excel
Comfortable reading XML and Python, and using Linux
Clear, concise, and personable communication style via email, on the phone, and in person
You have an instinct for organization, even (and especially) when you have many things going on at once
You’re high wattage and hungry to learn more
You have a great positive attitude and enjoy working with a team of like-minded folks
Based here in Boston (this is not a remote job)
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