DashLocker was founded to bring the convenience and ease of 24/7 dry cleaning and laundry services to the city that never sleeps. DashLocker is not like any other laundry or dry cleaning service - we are high-tech, we are young, we are chaotic, we think on our feet, and most importantly we have a plan that is going to improve people's lives. It's as simple as: Load. Lock. Live.
We are looking for great people who are passionate about putting customers first. As a customer service analyst you will be faced with a wide range of opportunities, challenges and responsibilities. You will be an integral part of our team and have the ability to make an immediate impact.
Develop new processes to improve DashLocker's ability to serve customers
Provide excellent customer service - in person, on the phone and over e-mail
Ensure customer orders are processed effectively and efficiently
Service or support related experience is a plus (ideally with a startup)
Eager to work in a fast-paced, high-growth startup
A professional, helpful and friendly attitude coupled with the ability to listen, teach and elicit information efficiently
Strong attention to detail and outstanding organization skills
Confidence and willingness to make outbound telephone calls to current customers
Associates or bachelors degree preferred