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Project Management

Customer Service Ambassador

at Four Winds Interactive in Denver, CO   —   Apr 12, 2014   |  
Overview
The Customer Service Ambassador’s main role is to both re-actively and pro-actively visit customer sites and perform on site duties as required. The CSA is generally dispatched by the FWi Customer Service team as a good will ambassador in most cases to perform additional training, signage audits and ultimately gain customer satisfaction.
Responsibilities
On site travel to customer locations for newly installed customers
On site travel to customer locations for existing customers
On site customer training
Identify up sell opportunities while on site
Gaining referrals and satisfaction scores from customers on site
On site quality assessment audits of digital signage systems
Trip reporting to customers and logged reports within salesforce.com
Post trip meetings with applicable internal staff including post trip task assignments
Experience
Have served in customer service, project management, sales, networking or other technical role for no less than 1 year
Experience quickly identifying situations and assigning/escalating through the proper channels
Ability to be a self starter, take quick direction in a fast paced multi task environment
Ability to learn the FWI products quickly and be able to train effectively within 3 months
Ability to navigate through reports, surveys and other data intensive documentation
Microsoft Office Suite
Technical background in basic computers and networking.
Ability to travel with less than 1 day notice
Skills
Some sales experience
Google documents/spreadsheets experience a plus
Salesforce.com experience a plus
Education
Minimum 2 year associates degree from an accredited University or College. Preferred BA or BS 4 year degree from an accredited University or College
Compensation
DOE
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