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Customer Service Associate

at ClassPass in New York   —   Jul 16, 2014   |  
Overview
ClassPass is changing the way people work out! To date, we've facilitated over 70,000 reservations for fitness classes (i.e. yoga, pilates, bootcamp, spin, etc.) at the best fitness studios in NYC.

As our user base grows, we need rockstars to help keep our users happy and engaged. As a Customer Service Associate, you will respond to customer inquiries, comments, and questions via email. You will proactively identify site issues, and work with the ClassPass team to make sure customers are always happy.

This is a great entry level job at a fast-growing NYC start-up.

Following instructions is really important, and we need someone who has great attention to detail and superb communication skills. Applicants who don't follow the steps below will not be considered:

1) Complete this survey: https://www.surveymonkey.com/s/classpass
2) After completing the survey, send an email to jobs@classpass.com with the subject line "I'm Your New Customer Service Associate!"
3) Attach your resume to the email.
4) In the email, note 5 times when you are available for a phone interview over the following few days.
5) Note the best number to reach you at for a phone interview.

You will hear back from us within 24 hours -- if you complete the steps correctly! (We'll email you back to confirm a phone interview time.)
Education
College degree preferred -- this is an ideal entry level job at a fast-growing start-up
Compensation
competitive salary + stock options + benefits
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