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Customer Service Ninja

at bonobos in New York, NY   —   Jul 14, 2014   |  
our team!
Bonobos is one of the fastest growing fashion startups in America. In just two years we have grown from a team of two to a team of 20 and are on pace to sell more than 40,000 pairs of pants this year, direct to our customers on

We attribute our growth to our revolutionary business model; we are building the world's first 100% web-driven, premium men's brand, powered by awesome products, customer service and technology.

We are looking for Customer Service Ninjas to take our over-the-phone, on-the-web, and in-person customer experience to the next level. A strong work ethic, communication skills, high levels of empathy and selling skills are paramount to this position.
Serve as the front line, on-call resource for all customers via phone, email, and in-person.
Quickly and thoroughly solve problems for customers any time deliveries, transactions, and experiences don't go 100% as planned.
Know our catalog and technology inside and out in order to offer style advice and help customers find what products they need to fill their particular needs.
Develop quantitative reports on customer behavior, returned products, and services performed.
Call every new customer after delivery of their order to thank them for their purchase
Provide thoughtful, strategic insight regarding customer needs to our product, marketing, and technology teams.
We are looking for someone with superior communication skills and experience directly interacting with customers, but applicants with a demonstrated ability to communicate clearly and build connections with others may also be successful. If you do not have service experience, be prepared to share with us why your background will provide relevant experience to succeed with us.
This job is hard. Ninjas need to be prepared for long days in our quest to build a company known for outstanding service. Ninjas synthesize customer feedback and share relevant information with other members of the Bonobos. A ninja will be successful if he or she understands that the individual service interactions define our success in the long run, but that we must sometimes also sacrifice to invest, one of Bonobos’ core values. The perfect ninja aspires to be the best customer advocate in our entire company, delivering superior service and helping design the best service policies and infrastructure in the world.
We offer competitive wages and offer equity incentives to all of our employees. As with all of our employees, we want you to be excited to own a piece of the company and to work hand in hand with the rest of us to build a game-changing business. Bonobos is growing quickly and there is a tremendous opportunity for you to impress us with your work ethic and see your responsibilities and opportunities grow substantially over time.
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