MyBuilder.com is an established startup located in the heart of Clerkenwell, London. The business is taking off, which means that a) it’s an exhilarating place to work, and b) we’re hiring. MyBuilder is a tight team with one common goal - to help homeowners find trusted tradesmen, and to help tradesmen get more work. Thousands of people have benefited from our site and many come back time and time again. Actually, we do have a second common purpose, and that is to enjoy ourselves along the way - we’re pretty good at that.
Customer Service plays a hugely important role in our success and we’re looking for experienced professionals to help take our service platform to the next level.
Support our customers (homeowners and tradesmen alike) in all aspects of the site, helping to increase customer retention and loyalty over the phone and via the web.
Take on a variety of responsibilities from very early on, delivering great service and contributing to the development of our ambitious team.
Relate well to people from all walks of life
Are enthusiastic, have a ‘can do’ attitude, and get things done
Take problems by the scruff of the neck and own them
Will champion our values and be a fantastic advocate
Are an articulate, natural and engaging communicator
Can express genuine empathy for customers, yet know when and how to say no
Are an ambitious self-starter
Have strong organisational and time management skills
Manage multiple priorities well, work independently, and shift between tasks easily
Are willing and able to work weekends
May have previously held a supervisory or team leader position
Master new software quickly and can type well
Want to work for a energetic start-up that is making a difference
£22,000 to £30,000 per annum