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Funding20M-50M USD
Employees150
SalaryShhhh...
FulltimeYes
TelecommuteNo
IndustrySaaS, Search, Enterprise, Advertising
View full company profile
Other Openings
Marketing
Engineering

Customer Success Account Manager

at Bright Edge in San Mateo, CA   —   Apr 17, 2014   |  
Overview
BrightEdge is the leading enterprise SEO platform and the trusted partner of the largest and most recognizable brands in the world. BrightEdge helps marketers rise above the increasing clutter of the web and drive organic revenue from search engines across the globe in a measurable, predictable way. The BrightEdge SEO technology drives more than $3 billion in organic search for leading brands across industries, including seven of the top 10 retailers, and Fortune 1000 leaders in e-commerce, technology, media, Internet, financial services and consumer goods. BrightEdge is based in San Mateo, CA and is privately held with financing from Battery Ventures, Altos Ventures and Illuminate Ventures.

If you have a passion for making customers successful through deep and meaningful relationships, this is the perfect position for you. You will be working closely with a defined set of customers and will be responsible for driving adoption and success of the BrightEdge platform with each one of them. Your focus is on being a strategic advisor on SEO and on helping your customers achieve critical business goals on their organic search initiatives. You must be comfortable consulting and negotiating with C-level executives at some of the largest companies in the world. The CSM will also be responsible for driving renewals to completion as well as growing license utilization across their customer base.
Responsibilities
Develop trusted relationships with decision makers in each account, understand their strategic goals, and develop plans to partner on these goals.
Work closely with customers to deliver on business goals and SEO success.
Ensure that customers they are leveraging the BrightEdge solution to deliver business value across all levels of their company.
Prepare and execute on quarterly customer success plans.
Understand level of adoption and assess the risk in renewing existing contracts.
Grow usage of BrightEdge within each account.
Successfully negotiate renewal contracts and pricing.
Introduce new features and best practices to customers. Track adoption.
Develop new materials – presentations, best practices, rollout plans, proposals, etc. - as needed.
Track and report on key metrics for customer success.
Provide coordination of internal resources that interact with each customer.
Develop a comprehensive understanding of the BrightEdge platform.
Experience
Five or more years of consulting experience at a big 4 or top tier management consulting firm.
Strong presentation skills and credibility with C-level executives.
Excellent verbal and written communication skills.
Work in fast paced, results-oriented, hands-on environment.
Ability to multi-task.
Experience at SaaS companies is a plus.
Compensation
Compensation is based on a competitive market-rate salary with stock options
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