Customer Success Manager
at Conductor in New York, NY
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May 21, 2012
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Overview
Conductor is the leading provider of SEO measurement and optimization technology, empowering enterprise marketers to manage and improve their SEO efforts. The company offers its SEO platform, Conductor Searchlight, and associated professional services to over 200 Fortune 500 / Internet Retailer 500 customers, a majority of leading interactive agencies, and the world's most prestigious publications.
Responsibilities
Conductor is seeking an energetic, entrepreneurial and effective Account Manager to drive the retention and revenue growth of our rapidly growing client base. This person will be responsible for the entire post-sale experience of their assigned customers and reports to the Manager, Client Services.
Specific Responsibilities
Work with a driven and highly motivated team to provide a world-class post-sale experience for some of the world's largest companies
As an industry expert you will be the primary point of contact for the customer and manage the day-to-day customer relationship
Organize and conduct on-boarding calls with customers in order to launch their SEO technology solutions with Conductor, understand their online goals and defining success metrics for expansion
Proactively monitor and report on customer usage and success to internal team
Create and deliver monthly reporting; informing customer of solution successes and making recommendations for optimization
Schedule and present stewardship meetings in order to continue to understand customer goals and objectives as they evolve using Excel and PowerPoint
Maintain and grow a book of business including at least 20-30 direct customers as well as participate in the sales process along with an Account Executive
Experience
Required Experience
3-5 years experience in a client services or sales role, preferably within an online advertising firm, or enterprise technology firm
Experience within the search marketing industry is a plus
Excellent oral and written communication skills along with an ability to work with a broad range of internal and external clients
A strong ability to perform independently while working in a fast-paced team environment
Demonstrated analytical skills
Strong interpersonal and communication skills/team oriented
Strong computer skills, especially with Excel and PowerPoint
Experience using website analytics software (Omniture, Coremetrics, Google Analytics, etc) a plus
Determination, ambition and taking initiative a must
Compensation
IF INTERESTED APPLY HERE: http://hire.jobvite.com/j/?cj=okGiVfwX&s=startuphire%253a
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