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| Funding | Shhhh... |
| Employees | 30 |
| Salary | 65-70/YR USD |
| Fulltime | Yes |
| Telecommute | Negotiable |
| Industry | Web 2.0, Software, Enterprise, Advertising, Social Networking |
Other Openings
Marketing
Marketing
Product Management
General
Customer Success Manager
at Work4 Labs in San Francisco, CA
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Apr 28, 2013
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Overview
Work4 Labs develops market-leading social recruitment applications. Our products enable companies to distribute jobs effectively on Facebook, universities to engage their students with career content, and job seekers to find their dream position. These products empower thousands of companies around the world to leverage social media to hire successfully. Our 10,000+ clients include Accenture, Citibank, L'Oréal, Intel, Gap, Deloitte, Microsoft, Oracle, American Apparel, Liz Claiborne, Hard Rock Cafe, KPMG, PwC, and P&G. We’ve received wide coverage in general and tech media, including the Wall Street Journal, TechCrunch, Recruiter Magazine, and ERE. Work4 Labs was founded in 2010, and currently has over 80 awesome employees in San Francisco and Paris.
Work4 Labs is looking for smart, ambitious, and customer-loving Customer Success Managers to help manage our fast-growing global customer base, with the primary goal to make each of them as successful with our application as possible. In practice, the role involves analyzing our customers implementations and use of our social and mobile recruiting technologies, prepare presentations and proactively reach out to senior level HR executives and recruiters to communicate findings, stats and best practices. As part of your work, you will also coordinate closely with the sales rep and social recruiting advertising experts associated with your accounts.
Work4 Labs is looking for smart, ambitious, and customer-loving Customer Success Managers to help manage our fast-growing global customer base, with the primary goal to make each of them as successful with our application as possible. In practice, the role involves analyzing our customers implementations and use of our social and mobile recruiting technologies, prepare presentations and proactively reach out to senior level HR executives and recruiters to communicate findings, stats and best practices. As part of your work, you will also coordinate closely with the sales rep and social recruiting advertising experts associated with your accounts.
Responsibilities
Responsibilities:
Be the primary contact and advocate for our rapidly growing customer base of Fortune 1,000 companies around the world
Become an expert in social media and recruitment technology, and become the trusted recruitment marketing advisor to each of your customers
Conduct monthly customer account reviews to present performance and usage optimization strategies
Manage customer success to influence account retention and renewal growth
Identify upsell opportunities through expanded usage and new product feature adoption
Work as part of the team to develop strategies for scale and growth
Experience
Qualifications:
1 - 3 years experience on a customer service, sales or account management team, preferably in a start-up or high growth environment
Obsessive commitment to customer success and satisfaction
Proactive and self motivated
Highly organized with a proven history of meeting deadlines
Must be smart and business savvy with sales, consultative, problem solving, and problem resolution skills
Clear and articulate written and oral communication skills, and ability to effectively drive a phone conversation
Organized and able to thrive in a fast-paced environment
Experience using Salesforce, and meticulous with accurate data entry is preferred
Previous experience in human resources, recruiting, or staffing are a plus, in addition to working with Fortune 1,000 calibur customers
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