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Funding20M-50M USD
Employees150
SalaryShhhh...
FulltimeYes
TelecommuteNo
IndustrySaaS, Search, Enterprise, Advertising
View full company profile
Other Openings
Marketing
Engineering

Customer Success Specialist

at Bright Edge in San Mateo, CA   —   Apr 18, 2014   |  
Overview
BrightEdge is the on-demand leader for Search Engine Optimization (SEO) Management. We have a stellar team that brings together deep expertise in enterprise SaaS and Search – including the architects of the original Google deployment at AOL, the social search engine at Digg, and the scalable infrastructure at Salesforce.com. The company has market-leading technology, strong sales momentum, and is well-financed by top tier venture capital firms.

If you have a passion for leveraging technology in order to make customers successful, the Customer Success Specialist is the perfect position for you. You will be working directly with the largest companies in the world, helping them adopt the BrightEdge platform throughout their organization. Your job is multi-faceted and includes assisting customers at every step of our onboarding process, helping them solve their SEO needs with our platform, and feeding the findings from your customer interactions back into the BrightEdge engineering, product management, and sales organizations.

This is an ideal opportunity for someone with a blend of technical and customer-facing skills, a strong entrepreneurial spirit, and a passion for excellence.
Responsibilities
Assist leading Fortune 1000 companies with BrightEdge success.
Manage overall relationship with new and existing customers.
Guide new customers through a structured onboarding process.
Train and educate customers on the BrightEdge solution.
Empower our customers to expand their usage of BrightEdge.
Develop new materials – presentations, FAQ, tutorials, online help, etc. - as needed.
Introduce new features to customers and track adoption.
Document findings from customer interactions and communicate to various teams inside BrightEdge.
Provide coordination of internal resources that interact with each customer.
Experience
Bachelor's Degree.
Passion for technology.
Outstanding communication and collaborative skills.
Ability to multi-task, prioritize, and manage time effectively.
Work in fast paced, results-oriented, hands-on environment.
No prior work experience required.
Education
Bachelors Degree
Compensation
Compensation is based on a competitive market-rate salary with stock options
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