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Customer Support Agent

at MoviePass in Manhattan, NY   —   Jun 23, 2014   |  
Overview
MoviePass is looking for a high energy person to join us and provide Customer Support to our users. We're working on a lot of things, and we need your help to raise the bar for what a true customer experience is.

What You Can Expect:
We have a dynamic, laid back office with other funded startups. We believe the more fun and freedom an individual has, the more they create and contribute, and our office shows this. We'll pay you market rate for an internship, with room for additional income and career advancement based on performance. You'll also get to be a part of the early stages of a young company, knowing that you are helping provide what could be the best customer experience ever :)

To Get Started:
A cover letter detailing why you'd be the perfect fit for our team, and what you bring to the table.
Include a resume showing relevant experience, and your LinkedIn profile and Twitter feed.
We'd like you to be in NYC, or able to work remotely from the West Coast, but will consider the right person from anywhere.
Don't forget to give us your availability and start date - evenings and weekends are a plus, and we needed you yesterday!
Responsibilities
You'll be responding to incoming chat requests, emails, and phone calls.
You'll help compile reports on the important metrics that determine how satisfied our customers are.
You'll make people feel happy, like they're being listened to, and you'll take their feedback seriously so we can do better.
Experience
You know what it's like to deal with unhelpful Customer Service agents, and you know you can do better.
You have a desire to delight customers, even if it's just by saying Hello!
You embrace the idea of people being inherently good, and you're on a mission to prove it.
Skills
You LOVE talking to people, and and you're creative with ways to delight them.
You can easily handle a phone call, 3 chats, and a barrage of emails, all while boxing up t-shirts to send out and compiling our daily reports.
You have a tremendous drive to succeed, and you like discussing creative ideas on how to do that.
You're eager to learn about the startup world, and you've had entrepreneurial ideas of your own.
You plan on staying with us for awhile, because you love seeing projects through to the end.
You have phenomenal communication skills, written and verbal, and you tackle problems head on.
Education
We'd like you to have a college degree, but it's not mandatory.
Compensation
3 month paid internship, with room for growth and permanence. We ask for a minimum of 30 hours per week, and scheduling can be flexible.
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