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Funding5M-10M USD
Employees16
SalaryShhhh...
FulltimeYes
TelecommuteNo
IndustryMobile, Software, Consumer, Location, E-commerce
View full company profile
Other Openings
Community Management
Engineering
Engineering

Customer Support Associate

at OrderAhead in San Carlos, CA   —   Apr 17, 2014   |  
Overview
As a Customer Support Associate at OrderAhead, you manage our top priority: delivering a great experience on every single order. In this role, you will solve real-time problems for our users and merchant partners, with the objective of always exceeding expectations.

It’s important to us that everyone at OrderAhead shares our intensity, grit and passion for fulfilling our mission.
Responsibilities
Resolve customer and merchant issues as they arise
Handle incoming calls and emails in a timely manner
Drive ad-hoc operational and quality control initiatives
Record and communicate important issues to relevant business units
Create scalable processes for customer support
Experience
Track record of determination
(Bonus) Customer service experience
Skills
Strong communication skills
High level of empathy
Attention to detail
Strong problem-solving skills
Ability to work under pressure and multitask
'Thick skin'
Education
College
Compensation
Negotiable during interview
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