As a Customer Support Associate at OrderAhead, you manage our top priority: delivering a great experience on every single order. In this role, you will solve real-time problems for our users and merchant partners, with the objective of always exceeding expectations.
It’s important to us that everyone at OrderAhead shares our intensity, grit and passion for fulfilling our mission.
Resolve customer and merchant issues as they arise
Handle incoming calls and emails in a timely manner
Drive ad-hoc operational and quality control initiatives
Record and communicate important issues to relevant business units
Create scalable processes for customer support
Track record of determination
(Bonus) Customer service experience
Strong communication skills
High level of empathy
Attention to detail
Strong problem-solving skills
Ability to work under pressure and multitask
Negotiable during interview