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Funding10M-20M USD
IndustryVideo, Web 2.0, Consumer, Communications, Infrastructure
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Customer Support Manager

at in Mountain View, CA   —   Jul 19, 2014   |  
Job Information
Company: Ustream.TV, Inc.
Title: Customer Support Manager
Location: CA - Mountain View
Status: Full-time
Job Category: Marketing

Position Description
Ustream, the leader in live video broadcasting, is looking for a Customer Support Manager to work with Ustream community members to support their live streaming needs. The ideal candidate will be reliable, creative, detailed, a clear and concise communicator, a self-starter, a great multi-tasker and driven produce high quality work. The candidate will have strong verbal and written communication skills. This individual must thrive in a start-up environment and must be willing to work flexible hours, which can include late nights and weekends.

This position is based on a 90 day fit to performance. The candidate will be evaluated on attendance, performance and dedication.
Lead and manage the Customer Support team and establish guidelines and best practices.
Develop and execute all materials related to help and support on Ustream
Work with production services team to identify and create videos and tutorials on website to clearly communicate help to constituents
Communicate and triage issues with various departments and groups
Maintain quality control over all external communication to community members
Develop and lead community initiatives and programming
Basic technical understanding of web video and Flash
Comfortable on web 2.0 sitessuch as Myspace, Facebook, imeem, blogs, fan sites, forums, etc.
Thorough and effective communicator
3-5 years of experience in technical QA, community relations, customer service or marketing
Self-starter motivated to succeed with minimal handholding.
Must be able to thrive in a fast-paced, deadline-driven, startup environment
Strong desire to learn new technologies
Excellent verbal and written communication skills
Team management desire and experience
Strong aptitude for problem solving and follow-through on issues.
Flexibility and teamwork are critical. Employee must adapt quickly in a growing, dynamic company.
Work schedule includes weekends and late nights. Must thrive in a start-up environment.
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