DeNA Global seeks to revolutionize mobile entertainment and deliver the world's
greatest mobile social networking service. Based in San Mateo, CA, we are the
recently founded US subsidiary of DeNA Co., Ltd. in Japan, creators of Mobage-
town (Mobile Game Town), the largest, fastest-growing, most-trafficked mobile
site in Japan. We’re expanding into the US market with the launch of
MobaMingle, our mobile community that brings together virtual worlds and
avatars with social networking, mobile games, blogs and tons of user-generated
content to create the ultimate mobile portal.
We’re looking for someone who shares our enthusiasm for social entertainment
services and wants to be part of a team making a significant impact in the
market. Please review the product before you apply for the position, and in your
cover note tell us specifically why you are interested in working with DeNA.
This is a full time position that will include working some weekend days.
Respond to and resolve customer questions and issues
Provide mobile support, using built in tools, and e-mail support from the website.
Monitor user generated content in message boards and blogs; review reported violations.
Understand policies and rules, enforce or escalate problem scenarios.
Strong verbal and written communications skills; fluency in English is required.
Passion for great customer service: dedication to resolving issues,
commitment to providing a quality user experience.
Good judgment to appropriately address issues.
Strong interpersonal skills, positive disposition.
Love of gaming, social networking, anime and/or mobile entertainment.