Provides expert level technical assistance in support and preparation of desktop supported applications and hardware. Requires extensive knowledge of and experience with desktop technology including, but not limited to, desktop operating systems, desktop applications, desktop hardware, laptop systems, desktop printer support, PDAs, Black Berries, other supported wireless devices and peripherals. This Title receives escalated level support issues from helpdesk and Enterprise Support Center. Has 4-7 years of experience in Desktop Support. Familiar with standard concepts, practices, and procedures. Relies on limited experience and judgment to plan and accomplish goals. A certain degree of creativity and latitude is required.
Administration - Customer Service
Respond to customer requests (verbally and in writing) * 8+ Yrs.
Administration - Project Management
Management of large projects * 4+ Yrs.
Administration - Resource and People Management
Asset management * 4+ Yrs.
Able to work independently * 4+ Yrs.
Excellent oral and written communication skills * 4+ Yrs.
Problem solving * 4+ Yrs.
Information Technology - Commonly Used Software
MS Office products * 4+ Yrs.
Information Technology - Desktop Support
Windows XP Pro * 5+ Yrs.
Information Technology - Network/Infrastructure
Local Area Networks (LAN) * 8+ Yrs.
Information Technology - Operating Systems
MS Windows Server 2003 Standard Edition * 2+ Yrs.
Information Technology - Server Support
Work with customers to solve problems and support their needs * 8+ Yrs.