Provides expert level technical assistance in support and preparation of desktop supported applications and hardware. Requires extensive knowledge of and experience with desktop technology including, but not limited to, desktop operating systems, desktop applications, desktop hardware, laptop systems, desktop printer support, PDAs, Black Berries, other supported wireless devices and peripherals. This Title receives first level and escalated support issues from helpdesk and Enterprise Support Center. Has 8 or more years of experience in Desktop Support. Familiar with a variety of the concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Independently performs a variety of tasks. May lead and direct the work of others. A wide degree of creativity and latitude is expected.
Information Technology - Desktop Support
IBM compatible PCs 5+ Yrs.
Installation and Maintenance of PCs 5+ Yrs.
Microsoft Office 2007 Suite * 5+ Yrs.
Microsoft Office 2010 Suite 0+ Yrs.
Network Topology 5+ Yrs.
Other skills such as adding memory, video cards, mother boards, hard drives 5+ Yrs.
Information Technology - Directory Services
Active Directory 5+ Yrs.
Information Technology - Network/Infrastructure
TCP/IP 5+ Yrs.
TCP/IP - DNS 5+ Yrs.
TCP/IP - FTP 5+ Yrs.
TCP/IP - Telnet 5+ Yrs.
VPN 5+ Yrs.
Information Technology - Operating Systems
Application Support * 5+ Yrs.
Implement new system configuration * 5+ Yrs.
MS Windows 7 * 5+ Yrs.
Problem determination (e.g. using dumps, traces, traps) 5+ Yrs.
Procedures for starting and stopping services 5+ Yrs.
Information Technology - Print
Printer drivers 5+ Yrs.
Windows print server 5+ Yrs.