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| Funding | Shhhh... |
| Employees | 7 |
| Salary | Shhhh... |
| Fulltime | Yes |
| Telecommute | No |
| Industry | Mobile, Entertainment, Social Networking |
Digital Marketing - Customer Care
at Handmade Mobile Entertainment in Santa Monica CA
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May 18, 2013
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Overview
Who We Are:
Handmade Mobile Entertainment builds social networking apps for celebrities and brands. We are fast-paced & creative, a mix of startup cool and business savvy. With ample opportunity for growth, just bring your smarts and hard-working self, and we’ll make sure you develop your full potential. If you’re driven and looking to get your feet wet at Silicon Beach, we would love to meet you.
Job Description:
As the customer experience expert on the marketing team, you are invaluable to the company for identifying user behavior trends and providing first-hand marketing intelligence across Handmade’s social networks. This is the position to put your understanding of social media and internet user behavior to work.
Handmade Mobile Entertainment builds social networking apps for celebrities and brands. We are fast-paced & creative, a mix of startup cool and business savvy. With ample opportunity for growth, just bring your smarts and hard-working self, and we’ll make sure you develop your full potential. If you’re driven and looking to get your feet wet at Silicon Beach, we would love to meet you.
Job Description:
As the customer experience expert on the marketing team, you are invaluable to the company for identifying user behavior trends and providing first-hand marketing intelligence across Handmade’s social networks. This is the position to put your understanding of social media and internet user behavior to work.
Responsibilities
You will be mainly responsible for:
Community Management
Driving engagement and revenue
Reporting on user feedback
Creating and testing engagement methods
Guiding user behavior, answering user questions
Moderating content
Processing payment
Marketing and Research
Identifying user/network trends
Predicting user/network behavior based on current trends
Curating user content for marketing campaigns
Identifying user-unfriendly functions and features
Taking part in executing promotions and campaigns
Spotting marketing opportunities
And ad hoc assistance on projects.
Experience
Previously experience in a role needing exceptional verbal and written communication skills
Demonstrated effective follow-up and documentation ability
Knowledge of digital marketing, social media and consumer internet
Background in customer care and/or sales
Skills
CMS exposure
Email newsletter exposure
Experience creating websites or managing a blog
Copywriting background a bonus
Education
4 year college degree preferred
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