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Funding1M-5M USD
Employees18
SalaryShhhh...
FulltimeYes
TelecommuteNo
IndustrySaaS, Search, Location, Enterprise, Semantic Web
View full company profile
Other Openings

Director, Client Services

at NewsCred in New York, NY   —   Mar 29, 2014   |  
Overview
NewsCred is the world’s leading syndication platform for high quality journalism. We license and curate full text articles, photos and video from sources like The Economist, The Guardian, Reuters and Forbes, helping publishers and brands create customized content experiences to drive traffic and build new revenue. By fusing game-changing technology, premium content and a world-class editorial team, we’re reinventing news for publishers, brands and their audiences.

We are looking for an exceptional leader / manager to build and lead our client services group and client relationships at a fast paced, well-funded B2B startup in the online media space. Our clients are large media companies, publishers and brands that use our products to create dynamic high quality content experiences.
Responsibilities
Directly manage, hire, train, retain and mentor the Client Services team with the goal of building a world-class Client Services organization.
Build and improve on existing processes for onboarding various company products / services, ensure client satisfaction and maintain critical interdepartmental communication.
Develop client-focused programs to improve client satisfaction, reduce churn and improve renewal rates.
Define support requirements for each NewsCred product and ensure excellence in all customer communications.
Work cross-functionally with other departments to achieve efficiencies and ensure the highest level of client satisfaction.
Experience
5 to 10 years experience in building and managing client services’ teams.
Skills
Ability to manage client expectations and to deal with challenging internal and external issues.
Demonstrable presentation skills to large and small groups.
Ability to communicate effectively with all levels of staff both internally and externally.
Proven organizational and project management skills.
Technical ability and experience with API technology a plus.
Education
Bachelor’s degree
Compensation
Competitive salary with equity eligibility
Awesome culture – passionate, driven and fun team
Amazing benefits (health & dental insurance, monthly metro cards, snacks, happy hours)
Flexible vacation policy
Opportunity for travel and conference attendance
Unlimited classes, books, etc.
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