Role: Customer Experience Senior Manager or Director
Location: New York City
Description: Are you great at attracting, teaching and motivating a high-performing team? Are you a numbers-driven leader looking for a challenge? Come help us make customers happy every day!
Handybook is a platform that offers customers the best vetted home services including cleaning and handymen. We are looking for a talented individual to help manage our customer experience team. You will be working in a fast-paced, high-growth, fun environment, and you will be expected to take on a lot of responsibility from day one. We expect you to build a best-in-class team including scaling hiring, technology and processes for an international operation. Processes including scaling phones/email/chat/social media, analyzing customer interaction data, identifying problem areas, simplifying procedures, advocating for better internal tools, and promoting customer needs throughout the organization. Opportunities for growth and promotion are abundant.
5+ years experience, 2+ years management experience
A passion for making customers happy! Customers love our service so you should feel just as excited about talking with our customers.
Analytical experience required
Self-motivated, team player comfortable in a small, intense and high-growth start-up environment
Excellent written and verbal communication skills, and a strong commitment to detail
Track record of over-achievement
Experience with scaling or managing or consulting for call centers or customer support
Consulting or finance experience useful
Bachelors degree from top school
Free catered lunch every day, frequent happy hours, and team outings
A fun office always stocked with coffee, snacks, and other drinks
Free home cleaning
Unbelievable smart and supportive teammates