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IndustryConsumer, E-commerce
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Engineering
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Director of Customer Experience

at Trumaker in San Francisco, CA   —   Mar 31, 2014   |  
Overview
Do you want to craft a men’s apparel shopping experience that delivers unparalleled ease and fit?

Trumaker is a VC-backed men’s apparel startup changing how men shop for clothes. We combine the luxury of in-person service, the superior fit of made-to-order product, and the convenience of e-commerce and technology into an experience that allows our customers to spend less time shopping and more time doing things they enjoy.

The Director role is responsible for leading large-scale projects from conception to launch that will dramatically impact the business. We’re looking for an experienced, energetic and dynamic individual who can lead our growing Customer Experience team and drive every part of the Trumaker experience to be the best it can be.

You must be passionate about interacting with our customers to find creative solutions to problems that will amaze and delight. You believe the Trumaker Outfitters are the key to delivering an amazing customer experience, and you are obsessive about supporting our sales force with effective tools, top-tier training, and lots of fun.
Responsibilities
Help define the “Trumaker Way” of service and support and lead the Trumaker experience team
Organize, prioritize, and drive data-focused metrics for Customer & Outfitter support
Develop technology- and marketing-driven experience projects from idea to wireframes to launch
Work closely with Customers and Outfitters to solve problems, consistently providing a positive and professional experience
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