Search Startup Jobs
| Funding | Shhhh... |
| Employees | 137 |
| Salary | Shhhh... |
| Fulltime | Yes |
| Telecommute | No |
| Industry | Security, Software, Enterprise, Identity Management |
Other Openings
Research and Development
Engineering
IT/Operations
Engineering
Research and Development
Documentation Manager
at Lancope, Inc. in Alpharetta, GA
—
May 03, 2013
|
|
|
|
Overview
Lancope is looking for an experienced Documentation Manager who can lead the development and delivery of documentation for Lancope’s products. The Documentation Manager will work closely with Product Development, Product Management, Professional Services and other stakeholders to set the overall strategic direction for product documentation including release notes, installation guides, in-product help and API documentation. The Documentation Manager will determine the overall documentation team structure, prioritize documentation needs and lead a team that works closely with Engineering and Professional Services to manage the development of consistent, high quality product documentation for delivery to both internal and external customers.
Responsibilities
Direct and manage the Documentation function in the organization
Provide direction on the identification and prioritization of documentation needs within in the organization
Develop documentation plans and timelines for Product Documentation and manage others in the creation of documentation plans
Ensure timely delivery of Product Documentation for each software release
Work closely with Product Management, Product Development and Professional Services to ensure delivered documentation is appropriate to the needs of our customers
Manage and evolve documentation development within the Agile process
Experience
Candidate should possess a BS/BA degree in Technical Communications or related field
Significant experience in managing the Tech Pubs/Documentation function within an organization
Demonstrated experience working with engineering teams and subject matter experts in the creation of effective product documentation
Experience working with software documentation style guides, such as MSTP, and creating or contributing to team style guides
Experience with all forms of User Assistance including printed product documentation, on-line help, in-product UI text, knowledge base articles, etc.
Relevant hands-on experience producing documentation for complex line-of-business software products
Strong aptitude for learning new technologies and product domains and determining end-user information and documentation needs
Ability to distill complex technical information into actionable knowledge that trainees/readers can use and understand
Excellent written and verbal communication skills
Creative approach to problem solving
Apply by: http://ch.tbe.taleo.net/CH03/ats/careers/requisition.jsp?org=LANCOPE&cws=1&rid=8
Want this Job?
Apply Now
