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E-Commerce Manager

at Dynomighty Design in Brooklyn, NY   —   Apr 12, 2014   |  
Overview
BE MIGHTY! Dynomighty Design, the Brooklyn-based home of the Mighty Wallet, is an small creative company in a period of tremendous growth. With a spot on the Inc 500|5000 List of Fastest Growing Companies in the US two years in a row (2011-2012), distribution to 1,600+ US stores and 60 countries worldwide, and 17M+ YouTube views on its dedicated channel, this ambitious company shows no signs of slowing down. Dynomighty is widely recognized for its innovative approach to product design, and is a case study in creative marketing with both YouTube and Google TV Ads. As we plan a number of exciting new initiatives, we are looking for dynamic and conscientious individuals who are ready to roll up their sleeves and help write the next chapter in Dynomighty's development.

The E-Commerce Manager will report directly to Terrence Kelleman (Dynomighty's Founder, President, and Chief Creative Officer) and should respect and personify the principles of the Dynomighty culture. Responsibilities include content administration, e-commerce maintenance, site testing and troubleshooting, online marketing initiatives, and analytics.

For the full job description, please visit http://www.dynomighty.com/blog/?p=1118
Responsibilities
Manage seasonal, monthly, and weekly product, content and administrative updates.
Add new products and all product related attributes (cross/up-selling) to the CMS Business Manager
Troubleshoot problems with products, orders and user accounts and coordinate resolution.
Coordinate feature pages including Homepages, Interactive 'Custom Programming'
Primary business point of contact with E-Commerce vendors, graphic designers and developers.
Suggest ways to increase traffic; stay abreast of current best practices in driving/aggregating traffic.
QA and User Acceptance Testing
Maintain security and fraud protection with 3rd party notification systems, Merchant Services settings for address verification, and other leading site monitoring software.
Manages efficient transfer of orders and prompt fulfillment through third party warehouse fulfillment center.
Updates Customer Experience Manager of potential issues or delays with fulfillment. Manages international order fulfillment shipping options.
Work with Financial Analyst to evolve reports that measure financial performance of the site and site initiatives through online reporting tools.
Conduct analysis of site functionality and performance through Google Analytics, online customer surveys and other leading industry tools to make recommendations and changes to site flow, design, functionality, and organization.
Manage third party SEO service to ensure customer outreach grows beyond branded keywords. Works with same third party service and web designer to maximize effectiveness of campaign as it relates to website copy, data feeds, and structures.
Track and report on the effectiveness of digital/cross channel marketing campaigns using Google Analytics and source code measurements.
Ensures acquisition and renewal of all domain names owned and maintained by DYNOMIGHTY.
Continually seek opportunities to grow the E-Commerce business.
Experience
At least 3 years demonstrated experience ideally with Content Management Systems, e-Commerce and e-mail/Mail Chimp web production/systems.
Skills
A strong desire to be a part of an creative, entrepreneurial environment with a solid work ethic.
Highly organized with excellent (visual and written) communication skills and collaborative nature.
Strong interpersonal skills, self-motivated but also a great team player.
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