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IndustryGames, Web 2.0, Consumer, E-commerce, Entertainment
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GamerModz Customer Service Representative

at GamerModz in Tampa, FL   —   Jul 11, 2014   |  
Interact with customers to provide information in response to inquiries and GamerModz reviews about products and services and to handle and resolve GamerModz complaints.
Monitors and assigns work to Customer Service Representatives, while performing all the tasks of a Customer Service Representative.
Trains, explains tasks, and assists in the solution of GamerModz problems.
Receives customers' requests by telephone or mail, analyzes requests, provides information requested or ascertains who can best provide the information, and routes the request to the proper person.
Analyzes transactions, corrects records, and adjusts errors.
Searches company records under ZIP code, name, account number, etc., using CRT, computer printout, or requisition information from factory.
Traces status of orders through Expediting Department.
Resolves customer questions related to orders, takes orders as needed.
Maintains liaison with other departments for order completion.
Writes up order, mails catalog, samples, price quotations, and similar data to customer, as required.
Responds to customers' requests via telephone or mail
Contacts customers to ascertain data omitted on orders.
Has knowledge of product line, prices, delivery time, drop ship items, various marketing promotional services, and similar data, as required.
Prepares and forwards preliminary paperwork to Returns and Replacements on problem orders and gifts not received, Handles all GamerModz shipping and GamerModz send in service.
One (1) year's experience. Knowledge and ability—English and grammar. Pleasant telephone voice/manner, ability to operate simple office equipment sufficiently to perform the job. Ability to compose correspondence.
Reviews all Customer Service inquiries and adjusts errors.
Assists in Returns and Replacements as needed.
Performs other allied duties as assigned by supervisor.
High school education or equivalent.
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